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 A Simple Solution to Maximize Uptime

Designed to maximize the performance, safety, and longevity of your MCH units, CardioCare allows you to focus your time on what matters most: the patient. 

Each CardioQuip MCH unit comes with a limited one-year warranty that covers corrective maintenance, parts, and labor. To extend your coverage further, purchase one of our CardioCare service plans. 

There are three levels of CardioCare: Basic, Plus, and Premium.

 

 
CardioCare One Pager

CardioCare One Pager

 

CardioCare
Basic

  • Valid Annual PM
  • Technical Phone Support
  • Automatic Ticket Escalation
     

CardioCare
Plus

  • Valid Annual PM
  • Technical Phone Support
  • Automatic Ticket Escalation
  • Annual Hose Replacement

CardioCare
Premium

CardioCare Premium.png
  • Valid Annual PM
  • Technical Phone Support
  • Automatic Ticket Escalation
  • Annual Hose Replacement
  • Extended Warranty
 
 
On Demand CardioCare Basic
PM
CardioCare Plus
PM + Hoses
CardioCare Premium
PM + Hoses + ESA
Annual On-Site PM
Parts/Labor
Current Price Included (1 per year) Included (1 per year) Included (1 per year)
Principle Period of Maintenance 8a-5p, Mon-Fri 8a-5p, Mon-Fri 8a-5p, Mon-Fri 8a-5p, Mon-Fri
Technical Phone Support Included Included Included Included
Guaranteed On-Site
Response Time
Subject to Schedule
Availability
Scheduled at Mutual
Agreement
Scheduled at Mutual Agreement 72 Hours
Guaranteed Call Back
Response
1 Business Day 4 Hours 4 Hours 2 Hours
Automatic Ticket
Escalation
Included Included Included
Annual Hose Replacement Included Included
Corrective Maintenance
Parts/Labor
On demand at latest price On demand at latest price On demand at latest price Included
Travel Expenses Additional Charge Included for PM only Included for PM only Included
Spare Parts Support Current Price Current Price Current Price Included
 

Annual On-Site PM  

Each level of CardioCare include an annual on-site call to ensure your cooler-heaters are running at optimal efficiency. Our highly skilled technicians will travel to you and perform a comprehensive 33 point inspection that includes: 

+ External Hardware Inspection         + Internal Hardware Inspection
+ Electrical Safety Test                         + Temperature Calibration
+ Software Validation/Update             + Water Quality Assessment
+ Diagnostic Checks                             + Predictive Maintenance Analysis

 

Annual Hose Replacement

As part of the annual on-site PM, we will replace the tubing on your current hoses. For an additional fee, you can upgrade your standard hose set to CardioQuip’s Dripless Antimicrobial (DAM) Hose Kit. 

 

 

 

 

Extended Service Agreement (ESA) 

Each MCH unit comes with a one-year limited warranty from date of purchase. To extend your warrantee up to 5 years, you can enter into CardioQuip’s Extended Service Agreement (ESA). As part of the ESA, 

  • CardioQuip will cover all repairs, maintenance, and hose replacement†
  • CardioQuip guarantees on-site repair within 72 hours*
 
 

†The ESA does not cover damage to MCH unit resulting from negligence, abuse, normal wear and tear, or accidents.
*For the contiguous US only. Time for outlying US islands and territories (including Alaska and Hawaii) will vary. Exclusions apply.